Shipping Policy
Every Ravello order is fully tracked, fully insured, and shipped with care.
Where we ship
Ravello currently ships to:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
Order processing
Orders are processed within 1–2 business days after payment confirmation. Once your order is dispatched, you will receive an email with your tracking number and a tracking link.
Estimated delivery time
Standard delivery is 7–12 business days after dispatch.
In some cases, delivery may take longer due to customs processing, public holidays, remote delivery zones, or carrier delays outside our control. If your tracking has not updated within 7 business days of dispatch, please contact us.
Shipping cost
Shipping is complimentary on all orders, to all destinations.
Import duties and taxes
All applicable duties, taxes, and customs fees are covered by Ravello. You will not be charged any additional fees upon delivery.
Insurance, lost or damaged packages
Every Ravello shipment is fully insured against loss and damage in transit.
If your package does not arrive, or arrives damaged, contact us at info@ravellowatches.com within 7 days of expected delivery or actual delivery. Please include your order number and, if applicable, clear photos of any damage. We will arrange a replacement or a full refund — at no cost to you.
Incorrect address
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address provided by the customer, reshipment costs are the customer's responsibility.
For tracking instructions, see our Track Your Order page.
For returns and refunds, see our Refund Policy.