Privacy Policy

Last updated: 15/06/2026

This Privacy Policy describes how Ravello ("Ravello," "we," "us," or "our") collects, uses, and shares personal information when you visit, interact with, or make a purchase from www.ravellowatches.com (the "Site"). By using the Site or providing us with personal information, you agree to the practices described in this Policy.

1. Who we are

Ravello is operated from Brazil and sells products internationally through an online dropshipping model. For any privacy-related question or request, contact us at privacy@ravellowatches.com.

2. Information we collect

Information you provide directly:

  • Name, email address, shipping address, billing address, and phone number when you place an order or contact us
  • Payment information, which is processed securely by our payment providers — we do not store full card numbers
  • Account credentials, if you create an account
  • Content you submit, such as product reviews, photos, or messages

Information collected automatically:

  • Device and browser information (IP address, browser type, operating system, device identifiers)
  • Pages visited, time spent, links clicked, and how you interact with the Site
  • Approximate location based on IP address
  • Data captured through cookies and similar tracking technologies (see Section 7)

Information from third parties:

  • Information from payment processors, shipping carriers, and analytics or advertising partners

3. How we use your information

We use your personal information to:

  • Fulfill and ship your orders
  • Process payments and prevent fraud
  • Respond to your questions and provide customer support
  • Send order updates and transactional emails
  • Send marketing communications, where you have consented
  • Improve our Site, products, and services
  • Comply with legal obligations

4. Who we share your information with

We share your information only with the third parties necessary to operate our business:

  • Shopify — e-commerce platform that hosts the Site and processes orders
  • Mailchimp — email marketing platform for newsletters and promotional messages
  • Judge.me — product reviews and ratings
  • Google Analytics and Google Ads — analytics and advertising performance
  • Meta Pixel and TikTok Pixel — advertising performance on Facebook, Instagram, and TikTok
  • Hotjar — user behavior and session analytics
  • Payment processors — to securely process your payments
  • Shipping carriers and logistics partners — to deliver your order
  • Legal or regulatory authorities — when required by law

We do not sell your personal information to third parties for their independent marketing purposes.

5. International data transfers

Because Ravello operates from Brazil and serves customers in the United States, United Kingdom, Canada, Australia, and New Zealand, your information may be transferred to and processed in countries outside your country of residence, including the United States and other locations where our service providers operate. These transfers are carried out under appropriate safeguards permitted by applicable law, including Standard Contractual Clauses where required.

6. Your rights

Depending on your country or state of residence, you may have the following rights regarding your personal data:

  • Access — request a copy of the information we hold about you
  • Correction — ask us to correct inaccurate or incomplete data
  • Deletion — request that we delete your data, subject to certain legal exceptions
  • Restriction or objection — limit how we use your data
  • Portability — receive your data in a portable format
  • Withdrawal of consent — opt out of marketing or other consent-based processing
  • Lodge a complaint — file a complaint with your local data protection authority

These rights may be granted to you under laws such as the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Australian Privacy Act, the New Zealand Privacy Act 2020, Brazil's General Data Protection Law (LGPD), or other applicable laws.

To exercise any of these rights, email us at privacy@ravellowatches.com. We will respond within the timeframe required by applicable law.

7. Cookies and tracking technologies

We use cookies and similar technologies for:

  • Essential cookies — necessary for the Site to function (shopping cart, checkout, language preferences)
  • Analytics cookies — to understand how visitors use the Site (Google Analytics, Hotjar)
  • Advertising cookies — to deliver relevant ads and measure their performance (Meta Pixel, TikTok Pixel, Google Ads)

We use a cookie consent banner that allows you to accept, reject, or customize your cookie preferences. You can change your preferences at any time through the banner or your browser settings. Disabling certain cookies may affect Site functionality.

8. Email marketing

If you sign up for our newsletter or otherwise consent to receive marketing emails, we use Mailchimp to send you information about new products, offers, and brand updates.

You may unsubscribe at any time by clicking the link at the bottom of any marketing email, or by emailing privacy@ravellowatches.com.

9. Data retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

  • Order and transaction records: retained for at least 5 years for tax and accounting purposes
  • Marketing data: retained until you withdraw consent or request deletion
  • Analytics data: retained according to the standard retention period of each provider
  • Customer support communications: retained for up to 3 years

10. Children's privacy

Our Site and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal information, please contact us at privacy@ravellowatches.com and we will take appropriate steps to delete it.

11. Security

We take reasonable technical and organizational measures to protect your personal information, including encryption in transit and access controls.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Last updated" date at the top of this page. Material changes will be communicated through the Site or by email where appropriate.

13. Contact us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

privacy@ravellowatches.com